Privacy Policy
Privacy Policy for Gracy Kitchen
Last Updated: [September 2025]
At Gracy Kitchen, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, online ordering system, and delivery services, you agree to the terms outlined in this policy.
1. Data Controller
The Data Controller responsible for your personal data is:
Gracy Kitchen
📧 Email: [gracykitchen101@gmail.com]
📞 Phone: [+44(0)7966522648]
📍 Address: [110 Marchburn Drive, Aberdeen, AB16 7PT, UK]
2. Information We Collect
We may collect the following categories of personal data:
• Identity Data: Name, contact number, email address.
• Delivery & Billing Data: Delivery address, billing address, payment details (processed via secure third-party providers — we do not store full card details).
• Order Data: Items ordered, preferences, special instructions.
• Technical Data: IP address, browser type, device type, and cookies.
• Marketing Data: Your preferences regarding receiving marketing updates.
3. How We Use Your Data
We will only use your personal data when permitted by law. Common uses include:
• To process and deliver your orders.
• To communicate with you about your order or service updates.
• To improve our services, menu, and website experience.
• To send you marketing communications, if you have opted in.
• To comply with legal or regulatory obligations.
Lawful bases for processing under UK GDPR:
• Contract (to provide the service you ordered).
• Legal obligation (record-keeping, tax compliance).
• Legitimate interests (improving services, preventing fraud).
• Consent (for marketing communications, cookie tracking).
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
• Delivery partners: To deliver your food order.
• Payment processors: To securely handle payments.
• IT & hosting providers: To run our website and ordering platform.
• Legal authorities: If required by law.
All third parties are required to respect your data and process it in a lawful manner.
5. Data Retention
We will retain your personal data only as long as necessary for the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Typically:
• Customer order records: 6 years (for tax/legal obligations).
• Marketing data: until you unsubscribe or withdraw consent.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
7. Your Rights (UK GDPR)
Under UK data protection law, you have rights to:
• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data (subject to legal obligations).
• Restrict or object to the processing of your data.
• Request data portability to another service provider.
• Withdraw consent (where consent was the lawful basis).
To exercise your rights, contact us at [GracyKitchen@gmail.com].
You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
8. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience. You can manage or disable cookies in your browser settings. For more information, see our Cookie Policy.
9. Marketing Communications
You will only receive marketing messages from us if you have:
• Opted in, or
• Previously purchased from us and not opted out.
You can unsubscribe from marketing emails at any time.
10. Children’s Privacy
Our services are not directed to children under 18. If we discover we have collected personal data from a child, we will delete it promptly.
11. Updates to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you via email.
12. Contact Us
For questions about this Privacy Policy or how we handle your data, please contact:
📧 Email: [Gracykitchen@gmail.com]
📞 Phone: [+44(0)7966522648]
📍 Address: [110 Marchburn Drive, Aberdeen, AB16 7PT, UK]