Terms & Conditions
Terms and Conditions for Gracy Kitchen
Last Updated: [September 2025]
Welcome to Gracy Kitchen. These Terms and Conditions (“Terms”) govern your use of our website, mobile services, and online ordering platform (the “Service”). By accessing or using our Service, you agree to be bound by these Terms. Please read them carefully.
1. Company Information
Gracy Kitchen (“we,” “our,” or “us”) operates an online food ordering and delivery service specialising in Nigerian delicacies such as Akara, Jollof Rice, Nkwobi, and other traditional meals.
2. Ordering and Payment
• All orders must be placed through our official website or approved platforms.
• Prices listed include applicable taxes unless otherwise stated.
• Payments must be made online at the time of order using accepted payment methods (e.g., debit/credit card, mobile wallet, PayPal).
• Your order is only confirmed once payment has been successfully processed and you receive an email or SMS confirmation.
3. Delivery and Pickup
• We offer both home delivery and pickup options.
• Delivery times provided are estimates and may vary due to traffic, weather, or unforeseen circumstances.
• Customers must provide accurate delivery addresses and contact details. We are not responsible for failed deliveries due to incorrect information.
• For pickup, customers must collect their orders within the agreed time frame. Orders not collected may not be eligible for a refund.
4. Cancellations and Refunds
• Orders may be cancelled within 10 minutes of placement for a full refund.
• After preparation has begun, cancellations are not guaranteed, and refunds may not be issued.
• If your order is incorrect or unsatisfactory, don't hesitate to get in touch with us within 24 hours. Refunds or replacements are issued at our discretion.
5. Allergies and Food Safety
• Our meals are prepared in a kitchen that may handle common allergens (e.g., nuts, gluten, dairy, shellfish).
• Customers are responsible for notifying us of any allergies when placing an order.
• While we take care to reduce cross-contamination, we cannot guarantee allergen-free food.
6. User Responsibilities
• You agree to provide accurate, up-to-date information when using our Service.
• You must not misuse our website or services (e.g., fraudulent orders, false claims).
• Customers under 18 years old must obtain parental/guardian consent before using our Service.
7. Intellectual Property
All content on our website and branding, including logos, images, and text, is the property of Gracy Kitchen and may not be reproduced without permission.
8. Limitation of Liability
• We are not liable for delays, delivery issues, or damages caused by circumstances beyond our control (e.g., traffic, strikes, extreme weather).
• To the maximum extent permitted by law, our liability for any order is limited to the purchase price of that order.
9. Privacy
We collect and process customer data in line with our Privacy Policy. By using our Service, you consent to such processing.
10. Changes to Terms
We reserve the right to amend these Terms at any time. Updates will be posted on our website. Continued use of our Service constitutes acceptance of the new Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.
12. Contact Us
If you have any questions about these Terms, please get in touch with us:
📧 Email: [gracykitchen101@gmail.com]
📞 Phone: [+44(0)7966522648]
📍 Address: [110 Marchburn Drive, Aberdeen, AB16 7PT, UK]