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Shipping Policy

Gracy Kitchen – Shipping & Delivery Policy

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At Gracy Kitchen, we are committed to delivering freshly prepared, authentic Nigerian meals safely and efficiently. Please review our shipping and delivery policy below to understand how orders are processed, delivered, and managed.

 

1. Delivery Coverage

Gracy Kitchen currently delivers to selected areas within the United Kingdom.
Delivery locations are limited to zones we can reach safely while maintaining the freshness and quality of your meals.

✔ We deliver within parts of the UK based on pre-orders
✔ Available delivery zones will be shown at checkout or communicated directly after order confirmation
✔ If your address falls outside our current delivery zones, we will notify you and offer pickup or an alternative arrangement (if possible)

 

2. Pre-Order Delivery

All deliveries are pre-ordered only, as our meals are freshly prepared to order.

Pre-Order Requirements

  • Orders must be placed in advance (e.g., 24–48 hours), depending on the menu items.

  • Same-day delivery may not be available unless specified on certain days or for selected items.

Delivery Confirmation

You will receive:

  • An order confirmation email

  • A follow-up message with the expected delivery window

  • A notification when your driver is en route

 

3. Delivery Windows

Delivery times vary based on:

  • Your location

  • The menu item(s) ordered

  • Order volume for the day

Standard delivery windows are provided at checkout. You may also receive a more precise time slot on the day of delivery.

 

4. Delivery Fees

Delivery fees depend on:

  • Distance from our kitchen

  • Size of order

  • Delivery urgency (standard or express, where applicable)

All delivery charges will be displayed at checkout before payment is made.

 

5. Pickup Option

Customers may choose to pick up their orders at our designated pickup point.
Pickup instructions and times will be sent after your order is confirmed.

 

6. Failed Delivery Attempts

If no one is available to receive the order at the address provided:

  • Our driver will attempt to contact you

  • If unsuccessful, the order may be returned to our kitchen

  • A re-delivery fee may apply for a second attempt

  • Refunds are not guaranteed for failed deliveries due to customer unavailability (see Refund Policy)

 

7. Food Safety & Handling

All meals are prepared fresh and packaged to maintain quality during transit.
For best taste and safety:

  • Consume immediately upon receipt, or

  • Refrigerate/heat as instructed on the packaging (if applicable)

 

8. Customer Support

For questions or delivery updates, please contact:
📧 gracykitchen101@gmail.com
📞 [+447966522648; +447823581258]
🌐 www.gracykitchen.com

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